Content Guru named Cloud Provider of the Year at 2015 UK IT Industry Awards Content Guru…
Category: – Cloud
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Interactive Intelligence Cloud Service Available in Europe
Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe New cloud service designed to help…
Interactive Intelligence – Interactions UK
Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic…
Syntec contract wins for cloud systems
Syntec contract wins for integrated cloud contact centre systems – Syntec has enjoyed a record period…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Ormuco Select MigSolv as UK Data Centre Partner
Ormuco, today announces it has chosen MigSolv as its UK data centre partner. The partnership will…
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Macfarlane Contact+
Macfarlane ‘s new Contact+ contact centre technology platform is now available as an on-premise system or…
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…