Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Category: Puzzel
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…
Capita deploys cloud technology from Intelecom
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…
Connect from Intelecom now fully integrated with Salesforce
Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
Intelecom UK Ltd achieved ISO27001 Standard
Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
Contact Centre as a Service (CCaaS)
Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…
Web chat: Why it’s becoming the customer channel of choice
Klaas van der Leest, UK Managing Director, discusses the benefits of Web chat and explains how…
7 myths about contact centres in the cloud
Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…