Rentokil Initial Embarks on Global Digital CX Project with Sabio Group Rentokil Initial plc has embarked…
Category: – Company Info
IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!
Back in July, we proudly announced IPI as one of the Best Companies to Work for 2022, for…
Content Guru Data Platform Recognised at Awards
Content Guru’s Customer Data Platform Recognised for Excellence at UK IT Awards 2022 Content Guru, leading…
5 Ways to Turn Contact Centre Agents into Brand Guardians
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians In these uncertain…
Content Guru Commits to Developing New Talent to Support Global Expansion
Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud…
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when…
Calabrio Appoints New Leader of Customer Service & Support Team
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally…
Jabra Launches Wireless Headset To keep Frontline Workers Connected
Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever…
Enghouse Webinar: Microsoft Teams in Contact Centres
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…
It’s Good to Talk but Are Contact Centres Really Listening?
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening? Despite a rise…
Sentiment’s Role in Contact Centre Management
Sentiment’s role in contact centre management. Sentiment Analysis – What is it and how does it…