Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
Category: – Company Info
The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for…
The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
The 2022 Contact centre Trifecta of Pain: Rising Attrition Rates (Part 2 – See Part One)…
Corporate Culture Is More Than Time Spent At Water Cooler
Corporate Culture Is More Than Just Time Spent At The Water Cooler It’s now September 2022.…
Planning Tools & Techniques to Maximise Contact Centre Performance
7 Demand planning tools and techniques to maximise contact centre performance As organisations continue to grapple…
Will Higher Energy Bills Have An Impact On Where We Work?
Will Higher Energy Bills Have An Impact On Where We Work? Sensee asks the question is…
The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire
The 2022 contact centre trifecta of pain: the struggle to hire (Part 1) Rachel Lane, Solution…
Consumers Judge Brands Based on their Customer Service
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…
Jabra New Generation of Contact Centre Headsets to Engage
Jabra adds a new generation of contact centre headsets to the Engage line – Jabra Engage…
Quality Management in the Contact Centre: The Future is Hybrid!
Who needs Quality Management (QM) in the contact centre? Quality Management (QM) has been used in…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…
Multilingual Contact Centres Facing Challenges Recruiting Agents
Multilingual contact centres facing challenges recruiting language capabilities – Research released today by the CCMA (Call…
KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer…
Brands Are Under Pressure to Differentiate via CX
Brands Are Under Pressure to Differentiate via CX – That’s Why the Convergence of Contact Centres,…