PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments via its contact centre…
Category: – Company Info
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer…
Customer Authentication in Contact Centres Without Complication
Customer Authentication in Contact Centres Without Complication So do you need voice biometrics in the contact…
Content Guru Win at Computing Cloud Excellence Awards
Content Guru’s Customer Data Platform Wins at Computing Cloud Excellence Awards 2022 Leading cloud communications and…
Southway Housing Get Britannic Contact Centre Solution
Southway Housing Trust get Personal with Britannic Contact Centre Solution Britannic Technologies, specialists in business communications…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
PCI Pal Launches Open Banking Payments for Contact Centres
PCI Pal launches open banking payments for contact centres: the first in a series of new…
Corporate Culture Is More Than Time Spent At Water Cooler
Corporate Culture Is More Than Just Time Spent At The Water Cooler It’s now September 2022.…
Planning Tools & Techniques to Maximise Contact Centre Performance
7 Demand planning tools and techniques to maximise contact centre performance As organisations continue to grapple…
Will Higher Energy Bills Have An Impact On Where We Work?
Will Higher Energy Bills Have An Impact On Where We Work? Sensee asks the question is…
The Globalisation of Contact Centres & Benefits Created
SVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of…
Consumers Judge Brands Based on their Customer Service
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…
Jabra New Generation of Contact Centre Headsets to Engage
Jabra adds a new generation of contact centre headsets to the Engage line – Jabra Engage…
Quality Management in the Contact Centre: The Future is Hybrid!
Who needs Quality Management (QM) in the contact centre? Quality Management (QM) has been used in…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…