Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution Enhances Customer Interactions With New Operator Console, Supervisor Visibility, Mobility, Video…
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for any business, New Year…
Jeremy Payne of Enghouse Interactive looks at “Why Good Customer Service is not just for Christmas” and suggests the top…
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive has announced the launch…
A year in the planning, two days in the making, and behold Customer Contact Expo is over for another year.…
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a…
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive have announced the release…
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of Outbound Communicator, an innovative…
White Paper – “Are you listening to your customers?” – Nigel Olding – Product Director – Enghouse Interactive Traditionally, most…
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix Site for Salesforce, is…
Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair, Product Director, Enghouse Interactive…
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a select group of Enghouse…
Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have announced the release of…
Enghouse Interactive survey reveals culture and structure is inhibiting the growth of connected businesses, despite most organisations going social Three-quarters…
Enghouse Systems Limited have announced that it has acquired IT Sonix AG for a purchase price of approximately €7.0 million…
Historically, many contact centres have prioritised reducing average handle times. In the past, the metric has often been associated with…
Jeremy Payne, International Group VP Marketing, Enghouse Interactive The traditional image of a contact centre consists of a large office…
Enghouse Interactive looks at what measures can be taken by contact centre managers across the UK to proactively tackle the…