Enghouse Interactive Heralds The Age of the Digital Customer
Enghouse Interactive Heralds “The Age of the Digital Customer” at CX16 Customer Experience Event Enghouse Interactive today announced its CX16…
Enghouse Interactive
Cargiant Contact Centre Revs up Customer Engagement
Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT Based in White City, North-west London…
Enghouse Interactive Signs Partnership Deal with Skype for Business
Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris Further enhancing the reach and quality of its Skype…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre. Enghouse Interactive were privileged…
Enghouse Interactive Sign up MeetingZone as EMEA Partner
Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner The new Partnership extends the…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre market has been hugely…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional intelligence to bear in…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne, International VP Marketing, Enghouse…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and agents helps in Enghouse…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016 delivers ‘enterprise level functionality…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German mobile telecoms operator and…
Enghouse Interactive & Voyager Networks Set to Deliver Change in Contact Centre Space
Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space – Reseller to use…
Broadacres Housing Uses Enghouse Contact Centre Platform
Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach In order to deliver an enhanced quality…
Enghouse Interactive Technology Helps George Banco
George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact centre solutions specialist, Enghouse…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights lack of consensus on…
Enghouse Interactive Contact Centre Award
Enghouse Interactive Scoops Frost & Sullivan Contact Centre Award Analyst impressed that Enghouse’s Contact Centre solutions deliver unrivalled value for…
Enghouse Interactive Receives Contact Centre Awards
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced that TMC, a…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse Interactive In what way…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for Business Every Month –…