Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it…
Enghouse Interactive
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la même chose, (the more…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft Skype for Business. Since…
Resellers & Distributors Showcase Contact Centre Solutions at CX17
Leading Communication Resellers and Distributors Showcase Contact Centre Solutions Success at CX17 Annual Enghouse Interactive event brings together key industry…
Analysts Debate ‘the Future of Customer Experience’ at CX17
Analysts to Debate ‘the Future of Customer Experience’ at CX17 – Enghouse Interactive brings together the ‘best of the best’…
Enghouse Interactive Helps Navigate the Digital Divide at CX17
Enghouse Interactive Helps Navigate the Digital Divide at CX17 Customer Experience Event Enghouse Interactive today announced its CX17 customer experience…
CX17 – Take a Leap into the Digital World
CX17 Enghouse Interactive Hosted Event Take a Leap into the Digital World Join the Enghouse Interactive Customer Experience event, CX17…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions specialist, Enghouse Interactive Waiting…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration, task and activity queuing,…
Storacall and Enghouse Partner to Deliver Integrated Call Management and Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of…
Enghouse Help Housing Specialist Achieve 100%
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round The well-used terms “sustainable” and “affordable” are not just…
Enghouse Partnership Agreement with ScanSource Imago
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago Contact centre and customer interaction solutions complement ScanSource’s existing unified…
Webinar: Turn Outbound Dialling into inbound Telephony
Webinar: The vast majority of outbound calls typically fail to connect to the right party, they are either connected through…
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have announced that lastminute.com group,…
Whitepaper: How to Create Integrated Customer Experience
Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to create a truely integrated…
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact centre platform based on…
Webinar: Best Practices to Create Great Customer Service
Hear best practices to create great customer service Join Enghouse Interactive and Richard Snow from Ventana Research on 29th November at…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite 2016 Enghouse Interactive have…
Take Control of your Contact Centre Telephone Usage
Taking Control of your Telephone Usage – a Business Guide to Call Accounting – Trevor Davis, head of product management,…