Why AI will bring about job enabling, not job killing in the contact centre according to…
Category: Cirrus
94% of Contact Centre Agents say AI will Support their Roles
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services…
Why UC &d CC Integration is Pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation…
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your…
Matrix247 Partner with Cirrus to Deliver Enhanced CX Solutions
Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions to contact centres that support MIFID…
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus expands leadership team with two key appointments to support next growth phase The strategic hires…
Cirrus Empowers Contact Centre Remote Agents to take PCI Payments
Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments – Link Pay+ enables Contact…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch…
Cirrus and TelXL announce merger and massive growth plans
Market leading cloud Contact Centre specialist and intelligent voice network solutions provider combine to accelerate growth…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With…
Cirrus Announce Link Pay + Simple & Secure Card Payment
Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are…
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…