Category: Cirrus

- Cloud - Contact Centre Tips - Customer Service/Experience Cirrus

4 Key Ways To Improve Customer Service

5 August 2014
Contact- Centres

What is efficient for the contact centre is efficient for the customer. The paradigm shift is…

- Articles - Contact Centre News - Social Media/Digital Cirrus

Connecting with Customers Socially according to Cirrus

8 June 2014
Contact- Centres

Customers spend far more time online than they do talking to you. As such, if you…

- Articles - Cloud - Contact Centre News CCMA Cirrus

Why the Cloud changes the game for small contact centres

29 April 2014
Contact- Centres

Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…

- Articles - Contact Centre News - Customer Service/Experience Cirrus

What Do Customers Actually Want From Contact Centres?

9 January 2014
Contact- Centres

What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…

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