Planning for the contact centre year ahead As the planning cycle moves into full swing, SVL’s…
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Wealthify Creates Richer Customer Interactions
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution Award-winning UK online investment service leverages…
Customer Experience – 2022 Trends to Look Out For
Customer Experience – 2022 Trends to Look Out For – Neil Titcomb, MD UKI at Odigo…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers…
Digital First: The Future of Card Payments in Contact Centres
Digital First: The Future of Card Payments – Contact centres are complex places at the best…
ResQ Announce New Business Development Director
ResQ, the leading outsourced contact centre specialist, has announced the appointment of Clive Burnham as Business…
Affinity Water Keeps Customer Conversations Flowing
Affinity Waters Keeps their Contact Centre Customer Conversations Flowing with Chatbots and Automation from Webio Affinity…
Contact Centre Operations: Keep it Simple, Keep it Human
Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is…
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip appoints Bobby White as Head of Marketing, Europe Infobip, the global communications provider, has announced Bobby White…
Secure Omni-Channel Payments in a Post-Pandemic World
This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing…
Senior Appointments at CC33 Sheffield Contact Centre
Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased…
The Communications Trends that will Shape 2022
Infobip The communications trends that will shape 2022 James Stokes, Enterprise Team Lead UK & Ireland…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s…
NICE NEVA For Debt Collection Practices Contact Centres
NICE Announces NEVA for Collection Adherence, Enabling Contact Centres to Uphold New Fair Debt Collection Practices…
Europa Contact Centre 2022 A Pivotal Growth Year
Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report…
Looking After Mental Health of Contact Centre Employees
Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content…