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Overcoming Ageing Tech Key To Modernising Police Engagement
Overcoming ageing technology hurdles key to modernising police engagement Shub Naha, Director of Critical National Infrastructure…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…
Iceland Deesisde Contact Centre Staff Face Redundancy
It has been reported that Iceland, the frozen food retailer, is set to make contact centre…
Why Pause & Resume Call Recording Isn’t Enough
Why Pause & Resume Call Recording Isn’t Enough: Call recording is an essential process for many…
Content Guru Recognised by Analyst Firm Ventana Research
Content Guru Recognised by Leading Analyst Firm Ventana Research as storm® CKS® is Named a Digital…
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.…
Three Highlights from the 2023 Decision Makers’ Guide
Three highlights from the 2023 Decision Makers’ Guide Now in its 20th year ContactBabel’s 2023 UK…
Sabio Secures Contact Centre Contract with Journeycall
Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Contact Centre Academy Tackle the Contact Centre Talent Shortage
Reed Talent Solutions partners with the UK National Contact Centre Academy to tackle the contact centre…
FourNet Awarded Top Tier Gamma Platinum Partner Status
FourNet awarded top tier Gamma Platinum Partner status – Fast-growing tech firm proudly attains highest partner…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Selecting Partners for Contact Centre Transformation?
New research highlights critical considerations when selecting partners for contact centre transformation. The latest research released…
Contact Centres must do more to Support Vulnerable Customers
Contact Centres must do more to support vulnerable customers during economic crises, says HGS Economic challenges…
Noetica & MyQualityTeam Partner to Help Contact Centres Close Skills Gap
Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance Noetica…
makepositive named ‘Leader’ Salesforce Ecosystem Partners Study
makepositive named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study » ISG is a…
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and…
Noetica Finalist for Global Top Ranking Performers Awards
Noetica Finalist for ContactCenterWorld 18th Annual Global Top Ranking Performers Awards Noetica have announced that it…