Capita Secures Contact Centre Outsource Contract with Scottish Power

Capita secures Contact Centre Outsource contract extensions with Scottish Power: a strategic partnership powering the future…

4 in 10 Contact Centre Workers to Quit because of Poor Wellbeing

4 out of 10 contact centre workers (40%) say they expect to have to quit their…

The Future of the Financial Industry in a Digital Age

Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial…

Five9 Launches New Integration in Epic Toolbox

Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…

Finalists Announced for European Contact Centre & Customer Service Awards

The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…

Good Practice Guide: Artificial Intelligence for Voice

Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…

Almost Half of Consumers have Suffered Poor Service over last year

Almost half of consumers say they have suffered poor service over the last year Some 61%…

Contact Centre Webinar: Breaking the Barriers to AI at Scale

AI is reshaping the way contact centres work – but not every organisation is on the…

Medallia announces Jagrit Malhotra as new Chief Revenue Officer

Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined…

Shortlist Announced for Cnect Wales Contact Centre Awards

The shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of…

Contact Centre Events: Sabio CX Community Day – AI & Automation

If you’re leading or supporting AI transformation in your contact centre, focused on improving customer experience,…

AgenticAI will Re-Define the World of the Contact Centre Agent

Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do…

NiCE Deepens Partnership with Salesforce

NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration Expanded collaboration brings NiCE’s…

How AI Can Sustain Productivity During the Peak Holiday Season 

Bridging the Summer Gap: How AI Can Sustain Productivity in the contact centre during the Peak…

Contact Centre Article: Bad Habits That Kill Your WFM Strategy

Bad Habits That Kill Your WFM Strategy – Jim Fleming, WFM Solutions Consultant at Sabio Group…

IPI Spotlight – AI: The Next Evolution of Heroism

A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform.…

Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX

Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP…

NiCE to Acquire Cognigy – To Accelerate AI-First Customer Experience

NiCE to Acquire Cognigy – Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience…

Contact Centre Outbound Dialling – Persistent Misuse Policy

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm…

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