Research conducted by debt charity Step Change has revealed that companies continue to harass consumers, despite…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…
The Role of the Home Agent within the Contact Centre
Sitel is reporting an increased use of the home agent model within the contact centre environment.…
Firstsource wins Two National Outsource Association Awards
Firstsource Solutions has been recognised as one of the UK’s leading outsource providers at this year’s…
Frost & Sullivan Applauds Interactive Intelligence
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales…
KC Contact Centres creates 30 jobs
Hull based Outsourcer KC Contact Centre have announced the creation of 30 jobs due to increased…
60K wins European Outsourcer of the Year
Who is the European Outsourcer of the Year? Which firm has been chosen over all of…
VoiceSage Gives Powerdial The Extra Multi-Channel Edge
Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and…
Ascensos creates Jobs at Motherwell contact centre site
Ascensos, a newly created Motherwell based outsource company, have announced plans for the company which includes…
Interactive Intelligence Receives Miercom Performance Verified Certification
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support…
RSA close Indian Contact Centre Operation
Insurance giant, RSA, which includes the MoreThan brand have announced that their Indian contact centre operation…
2Touch participate in world’s biggest coffee morning
Sweet-toothed associates at Sunderland-based contact centre, 2Touch, have raised over £2,000 for Macmillan Cancer Support. Associates…
Bizarre calls made to Council Contact Centres
Asking if they can keep a crocodile in their back garden, seeking tips on how to…
Customer Interaction Center Achieves Oracle Validated Integration
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres…
Air21 win at Call Centre Awards
The fastest growing dialler company in the UK has beaten off competition from global brands to…
Aquira set to double Scottish workforce to 420
A further boost to Scotland’s economy was welcomed today (11th October) by First Minister Alex Salmond…
Sitel UK create 150 new jobs
Outsourcer Sitel UK have announced the creation of 150 new jobs at its Stratford upon Avon…