Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Customers Rank Verint Speech Analytics as Industry Best
Verint Receives Highest Issued Rating Across Multiple Categories in DMG Consulting Speech Analytics Report Verint® Systems…
Death to the Meeting: You Only Need Two a Year
Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…
Dogs Trust selects Echo Managed Services for microchip helpline
Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to…
ASC to Demonstrate INSPIRATIONneo WFO Suite at CC Expo 2014
ASC have announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA),…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the…
Interactive Intelligence suggests Look at the past
Interaction Optimiser helps service organizations of all sizes successfully execute customer interaction strategies by aligning available…
What is Your Contact Centre Hiding?
Are your contact centre’s key performance indicators (KPIs) giving you the the whole story? For many…
Capita signs outsource contract with Wycombe District Council
Capita has signed a five year contract to provide Wycombe District Council with a fully integrated…
New jobs at Spark Response contact centre
Spark Response has created 30 new jobs after securing a new contract with one the UK’s…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
Are contact centres keeping sensitive information safe?
Consumer confidence of contact centre security could be at an all time low, according to AKJ…
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…