34% prefer intelligent chat when engaging with customer service while one in ten have abandoned a…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by…
Convergys’ Derry Contact Centre goes Live
Convergys Corporation have hosted a formal grand opening of the company’s new contact centre in Derry.…
20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the…
Premier Business Audio Webinar Cutting Contact Centre Costs
On Wednesday 8th October Premier Business Audio will be hosting a public sector webinar focussing on…
TUI Coventry Contact Centre enter Consultation Period
It has been reported that Staff at Thomson and First Choice Contact centre in Coventry have…
Interactive Intelligence Software amongst Top Collection and Dialler Solutions
Collection Advisor magazine has named Interactive Intelligence Group Inc.’s (Nasdaq: ININ) software among its 2014 top…
Agents – Poor Title for such gifted Staff
Each time I visit a contact centre I normally set aside time to chat with the…
Jabra and Microsoft maximize the Lync Experience
Enhance your Lync experience with Jabra Jabra and Microsoft work as strategic partners to integrate Jabra…
Concentrix to Create Jobs in Scotland with New Global Delivery Centre
Five hundred full-time jobs could soon be available in Inverclyde thanks to a Regional Selective Assistance…
Aspect’s Online Web Chat Best Practices eBook
Download The Do’s and Don’ts of Web Chat eBook Web chat is quickly becoming the preferred…
ResQ announce 50 new jobs at Hull based contact centre
It has been reported that Hull based outsourcer ResQ is creating an additional 50 posts on…
Netcall announces latest financial results
Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue…
Zendesk Expands Enterprise Reach with New Offerings for Large Organisations
Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for…
Royal Mail Jobs at Stoke Customer Service Centre
Royal Mail have announced that they will be recruiting up to 450 at their Stoke based…
JLT Employee Benefits appoints Peter Mileham to head new Customer Support Centre
JLT Employee Benefits has appointed Peter Mileham as Operations Manager for its new Customer Support Centre…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
Webhelp UK hosts ‘Star Awards’
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…