Email beats social media as best channel for customer service in retail – US retailers only…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Interactive Intelligence 2015 Third Quarter Financial Results
Interactive Intelligence Reports 2015 Third Quarter Financial Results Total revenues of $97.4 million Recurring revenue up…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…
Aspect: How is your contact centre reducing fraud?
Did you know? • By 2017 transactions made on mobile devices will be $1.5 trillion but…
Sabio: The Sound of Analytics Success
Sabio Event: Like the sound of analytics but not sure what the benefits are or how…
Sabio – Transforming Customer Contact
Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
contact-centres.com website update
contact-centres.com – It has come to our attention that some users are experiencing ‘AdChoice’ pop-ups whilst…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Contact Centre fined for unsolicited text messages
Help Direct UK Ltd, a Swansea-based lead generation contact centre has been fined £200,000 by the…
Intellicom contact centre technology in Eircode
Intellicom’s contact centre technology plays key role in Eircode project success Intellicom have announced that its…
Jabra Announces Winners at Partner Conference
Jabra announces the winners at its annual UK&I Partner Conference Awards ceremony Selected partners and distributors…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…
Sinclair Voicenet Support CallNorthWest Awards
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications,…
Sabio Selected by WestconGroup for Partner Award
Sabio Selected by WestconGroup for Partner Award; Leading customer contact technology specialist recognised for second successive…