With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CCMA Training – May the Course be with you!
The CCMA have announced a series of training courses for 2016: Training Events – May the…
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…
Sitel Anniversary at Coventry Contact Centre
Sitel Celebrates First Anniversary at Coventry Contact Centre – Customer care provider set to boost 334-strong…
Webhelp Announce Winner of Christmas Card Competition
Webhelp Announce Winner of Christmas Card Competition – A pupil from St Bernadette’s primary school in…
Are We Creating Knowledge or Just Turning Out Information?
Jabra: Are We Creating Knowledge… or Just Turning Out Information? Holger Reisinger of Jabra explains the…
Content Guru included as G-Cloud 7 Government Supplier
Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud…
CalMac Awarded Contact Centre Accreditation
CalMac Ferries’ customer services staff have picked up the Contact Centre Association’s global accreditation at a…
Fusion Contact Centre Services Create 50 new jobs
Fusion Contact Centre Services, part of the BGL Group, has announced that 50 new jobs are…
Speech Analytics goes Mainstream according to Sabio Whitepaper
Speech Analytics goes Mainstream according to Sabio Whitepaper – How speech analytics has evolved to become…
Christmas Peak – is your Contact Centre Prepared?
Christmas Peak – is your Contact Centre Prepared? – Karl Brough, General Manager UK, Ireland &…
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its…
Verint Recognised in Magic Quadrant for Customer Engagement
Verint Recognised in Magic Quadrant for Customer Engagement- Gartner Recognises Verint as a Leader Positioned Highest…
Noetica Wins Two Contact Centre Technology Innovation Awards
Noetica Wins Two Contact Centre Technology Innovation Awards – British Call Technology Pioneer Awarded For Industry…
Intelecom Release Latest Version for Contact Centres
Intelecom ‘s latest version includes enhanced WebChat, WallBoard and Media Archive Capabilities Intelecom Group AS has…
Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…
Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution
Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution Ultracomms, Europe’s first cloud contact centre services provider,…