The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
How Teams Can Take Customer Experience to the next level
Enghouse Interactive and Microsoft join forces to host webinar on how Teams can take customer experience…
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your…
The Changing Consumer Behaviours in the COVID Era
– Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer Preferences to Enhance…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…
CX Teams Must Prepare to Embrace No Deal Brexit
Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit Says Sabio –…
Customer Touch Point adds Emotion-Detecting Analytics
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed…
Contact Solutions Implements Noetica SABRE Contact Centre Solution
Contact Solutions Implements the New Noetica SABRE™ Skills and Ability Based Routing Engine to Boost Contact…
Enghouse Interactive Helps Council Solve Resident Queries
Enghouse Interactive helps Mayo County Council contact centre solve resident queries more effectively Mayo County Council…
Productivity: the new priority for your employee
Productivity: the new priority for your employee Nigel Dunn, Managing Director, Jabra EMEA North To thrive…
Jabra & HP Collaborate on One-Stop Meeting Solution
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’ The…
Stripe Deploy PCI Pal Security Payment Solutions
PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments PCI Pal®, the…
NICE Interactions Live – The Highlights from this years Event
CX Agility Leads Interactions Live Thousands of CX professionals attended Interactions Live, the biggest Customer Experience…
Five9 Receives Customer Experience Innovation Award
Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine Five9 Workflow Automation honored for improving customer…
Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work…
Sabio Appoints Matt Tuson as Chief Commercial Officer
Sabio Group appoints Matt Tuson as Chief Commercial Officer Tuson joins CX solutions specialist to drive…
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at…