Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
Customer Touch Point is pleased to announce that it has become a Purple Member and ‘Committed…
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past…
Halfords Deploys 8×8 SecurePay Powered by PCI Pal
PCI Pal, the global provider of cloud-based secure payment solutions, is delighted to have supported UK-based…
Avoira & Noetica Win National Innovation Award
Avoira & Noetica Win National Innovation Award Technology solution specialist Avoira has been named winner of…
Contact Centre Complaints. Getting Worse or Better?
Contact Centre Customer Complaints Contact centres have always held an important role for businesses and their…
Mango Direct Marketing Invests £1m into Contact Centre
Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business,…
Content Guru Unveils New Partnership with Wavenet
Europe’s leader in cloud contact centre technology, Content Guru, have announced its exciting new partnership with…
Top Three Characteristics of a Connected Enterprise
What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels…
Aspect Software Announces Merger With Noble Systems
Aspect Software Announces Merger With Noble Systems to form Alvaria New combined company will expand its…
BT Invests in New Landmark Dundee Contact Centre
BT invests in landmark Dundee Contact Centre – Multi-million pound waterfront development will be home to…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…
Talkdesk Digital Returns & Combines Innovation with Charity
Talkdesk Digital Showdown Returns and Combines Innovation with Community Giving Six Talkdesk partners to compete in…
European Contact Centre & Customer Service Awards
New Chair of Judges as the European Contact Centre & Customer Service Awards 2021 open for entries …
Cymphony Moves For expanding Contact Centre Workforce
Crewe-based premium communication provider, Cymphony, has moved to new offices at Crewe Hall Farm to create…
Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader
Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader – Outscores 13 competitors in…
Nuisance Calls and Texts Tumbled 20% in 2020
Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to…