SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence Leveraging holistic CX data to power…
RingCentral and NICE Expand Contact Centre Partnership
RingCentral and NICE Expand and Extend Contact Centre Partnership Multi-year extension addresses accelerating market demand for…
CallMiner Introduces the Open Voice Transcription Standard
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for…
FourNet Ranked Amongst Top 40 UK Tech & Telecoms Co’s
FourNet ranked one of the top 40 UK tech and telecoms companies – Tech firm also…
Europa Reveals £1m Investment in Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. …
TTEC EMEA Success at Customer Centricity Awards
TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and…
Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features…
The Return of the ‘Roaring Twenties’ – Capitalise on the boom
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom: With shops, pubs…
Supporting Contact Centre Recruitment with Cost-Free Service
A cost-free recruitment and training service from Reed in Partnership is providing job-ready candidates in your…
Capita Expand Partnership with Southern Water’s Contact Centres
Capita expands partnership with Southern Water to deliver new customer service technology Capita today announces that…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in…
JD Sports Unified communications with Maintel Cloud
JD Sports upgrades and future-proofs its instore European wide unified communications infrastructure with Maintel’s cloud-based telephony solution JD Sports Fashion plc, more commonly…
CX Pros Believe AI Will Provide Better Contact Centre Experience
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience according to Talkdesk…
Content Guru Storm Solution Verified as Citrix Ready
Content Guru’s storm® solution Verified as Citrix® Ready Content Guru’s award-winning storm® cloud communications solution is…
Outsourcer CC33 Become DMA Corporate Members
CC33 become Data and Marketing Association (DMA) Corporate Members CC33 has announced that they have become…