How Can Contact Centres Improve the Health of Agents?

ContactBabel is working with University researchers and industry partners to discover what UK contact centres are…

Inner Circle Guide to Cloud-based Contact Centre Solutions

“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…

Take Part in the Definitive Contact Centre Survey

The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…

The UK Customer Experience Decision-Makers’ Guide

The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…

3 in 4 UK Contact Centres are Concerned about Cybersecurity

3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new…

Contact Centre Webinar: The Future of Customer Experience

Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…

Inner Circle Guide to Contact Centre Agent Engagement

The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…

Take Part in the UK’s Largest Survey of Contact Centres

With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…

Reinvent your Contact Centre after Digital Transformation

Reinvent your contact centre after digital transformation – Download the report from NICE and ContactBabel. Contact…

Customer Experience Decision-Makers’ Guide Free Download

“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+…

Will Data Security Hold Back Remote Contact Centre Working?

Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…

The Inner Circle Guide to Omnichannel for Contact Centres

“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…

How Has the Pandemic Affected UK Customer Experience? 

The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…

Inner Circle Guide to Customer Engagement & Personalisation

“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK…

The 2021 UK Customer Experience Decision-Makers’ Guide

ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…

ContactBabel: The UK Contact Centre Vertical Markets Report

The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…

The Inner Circle Guide to AI, Chatbots & Machine Learning

“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…

Remote Working of Contact Centre Staff – Take the Survey

The huge rise in remote working of staff, to include contact centre agents, has meant that…

UK Contact Centre Decision-Maker’s Guide 2020-21

The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…

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