In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the…
Category: – Company Info
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation…
Five9 Launches Joint Enterprise Customer Experience AI Solution
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud The Power of Intelligent CX…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to…
Routine Queries to Be Fully Automated by Agentic AI in 2026
Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI…
Supplier Directory – Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the…
Supplier Directory – Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Supplier Directory – Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
The Workforce Intelligence Revolution
The Workforce Intelligence Revolution: From Managing People to Maximising Potential The contact centre industry has seen…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how…
FourNet Reveals Huge Strides in Sustainability & Social Impact Performance
FourNet reveals huge strides in sustainability and social impact performance over the last year Fast-growing tech…
Sabio Group Strengthens Operating Board with Key Appointments
Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and…
Sabio Expands Disrupt Programme for 2026
Disrupt ‘26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype Sabio Group…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…
UK National Contact Centre Awards 2026 Now Open for Nominations
UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s…