Today, Britannic Technologies announced it has won the Mitel Innovation Leader of the Year award, recognising…
Category: – Company Info
SOGEDES & Content Guru Announce Partnership
SOGEDES & Content Guru Announce Partnership to Deliver Next- Gen AI-Powered CX Solutions in Germany German…
Why the EU Act Should Not Stop Companies from Using AI in Customer Service
Why the EU Act Should Not Stop Companies from Using AI in Customer Service – Maria Paredes…
IPI Brings Secure Payment Solution to Genesys AppFoundry
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI…
Things CX Leaders Say About AI – And what they really mean
The five things CX leaders keep saying about AI – and what they really mean – Stephen…
Tendfor Now Available in the Microsoft Marketplace
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft…
Bad Habits That Kill Your WFM Strategy in your Contact Centre
Bad Habits That Kill Your WFM Strategy – Workforce management has evolved far beyond simple schedule creation…
A Guide to Contact Centre CRM Integration
Many organisations have a CRM in place and assume that means they’re getting value from it.…
Jabra Expands Evolve3 Range to Support Different Workstyles
Evolve3 65 Flex, Evolve3 65 and Evolve3 45 expand the new Evolve3 professional-grade headset range, bringing…
Britannic Awarded Mitel Contact Centre Specialisation Partner Status
Britannic Technologies, a UK-based systems integrator and managed service provider, today announced it has been awarded…
Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026
Content Guru Brings AI-Powered CX to the Next Contact Centre Summit 2026 Content Guru, a leading…
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards –…
Industry Poll Reveals Confidence Gap as AI Agent Assist Adoption Accelerates
As investment in AI accelerates across customer operations, new findings suggest many organisations are still in…
The Caller with a Stammer – How do Contact Centres Handle these Calls?
More than 500,000 UK adults stammer – Research by STAMMA, the charity supporting people who stammer, found…
Voice AI in the Contact Centre: Transforming the Channel of Choice
We’ve spent a decade investing in digital channels to move customers away from the phone. So…
Why Brands Are Still Cautious About AI In Customer Service
Why Brands Are Still Cautious About AI In Customer Service – Maria Paredes Piscione, AI Solutions…
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness – Artificial intelligence now sits…
IPI Partner Programme Launches to help on Demand for AI-Ready CX Solutions
IPI Partner Programme launches to help channel capitalise on demand for AI-ready CX solutions New Era,…
How Contact Centre Data Becomes Business Gold
Beyond the Script: How Contact Centre Data Becomes Business Gold Contact centre data is one of…