Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…
Category: – Contact Centre News
News from the UK contact centre industry
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…
AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home
AI sparks reshoring boom as UK brands set to bring customer services home – Tech is…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…
Content Guru Named Challenger In 2025 Gartner® Magic Quadrant
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…
Noetica Supports Grass Roots Girls Football
Noetica Supports Grass Roots Girls Football as TD Shipley FC U13S Team Sponsor Noetica have announced…
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…
NiCE Closes Acquisition of Cognigy
NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven CX AI Platform The acquisition…
Outsourced Contact Centre VeriCall goes into administration
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies.…
Elevate ’25: Preparing for Tomorrow’s Contact Centre
Puzzel Elevate ’25: – Preparing for tomorrow’s contact centre. From analyst outlooks to AI deep dives…
Hybrid Working in the Contact Centre Survey
Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at…
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…
AI that actually works in the Contact Centre
AI that actually works in the contact centre as Enghouse Interactive explains Every company asks the…
8×8 and Southampton FC Bridging the Gap Between Telephone and Terrace
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact…
Turning Customer Complaints into Moments of Loyalty
Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy…
Try This Simple Step to Stop Being Vexed by Voicemail
Try This Simple Step to Stop Being Vexed by Voicemail – Steven Brookes of contact centre…
Banking: Less Than 30% Getting Full Value of Contact Centre
Banking Study: Less Than 30% Getting Full Value of Contact Centre AI, Glia Finds Research with…