Aspect advances omni-channel customer communications in the cloud

Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…

Aspect Software Workforce Optimisation 8.0

Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…

Altitude Software Provides Cost-Effective IP Communications

Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…

Netcall achieves accreditation for its advanced cloud-based payments solution

Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…

VoiceSage Gives Powerdial The Extra Multi-Channel Edge

Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and…

rostrvm Solutions 9 addresses customer service challenges

Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…

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