Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Tag: Products
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
VoiceSage Gives Powerdial The Extra Multi-Channel Edge
Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and…
rostrvm Solutions 9 addresses customer service challenges
Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…