Join Natalie Calvert (HuddleCX) and Nicola Copcutt (Direct Line Group) as they explore why customer experience…
Category: – Contact Centre News
News from the UK contact centre industry
Medallia & Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer…
Jabra reinforces headset leadership with new Evolve3 Series
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and…
Contact Centres Set for “Infinite Scale” Revolution
Contact Centres Set for “Infinite Scale” Revolution as AI Unlocks Unprecedented Customer Insight, Says Sabio Innovation…
Ogi Transforms CX with Route 101 Unified Platform
Ogi Transforms Customer Experience with Route 101 Unified Platform New platform enabled Ogi to offer responsive…
Concentrix Outsource Currys Contact Centre Jobs
Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted…
Which? Names Best & Worst UK Energy Suppliers
Scottish Power, EDF and British Gas have been identified as the lowest-performing energy suppliers in Which?’s…
Getting Your Contact Centre ‘AI Ready’ in 2026
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Most contact centres spent 2025…
Contact Centre Industry Forecast 2026 – 2036
Contact Centre Industry Forecast and Outlook in the UK 2026 to 2036 The demand for contact…
2026 The year of Grown-Up AI in Customer Service
The year of grown-up AI in customer service: Trends, tools and human skills shaping contact centres…
In 2026, Brands Will Make or Break Customer Experiences with AI
In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the…
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…
DWP To Introduce Conversational AI Platform in Contact Centres
The Department for Work & Pensions are seeking to introduce a Conversational AI Platform for their…
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation…
New Research Underlines Importance of Accredited BPO Providers
New research underlines importance of accredited BPO providers – – Following the release of new research, a leading…
Five9 Launches Joint Enterprise Customer Experience AI Solution
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud The Power of Intelligent CX…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to…
Diligenta Contact Centre Staff Escalate Strike Action in Pay Dispute
Diligenta contact centre staff escalate strike action in pay dispute Unite members employed by finance sector…