NICE Revolutionises Digital Self-Service with CXone Expert

NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch…

NICE inContact CXone Accelerates International Growth

NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers…

How Contact Centres Can Prepare for the Unexpected

Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas,…

NICE inContact Helps Companies Apply Smarter AI

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs  8 in…

NICE inContact CXone Adds AI to Drive Higher CSAT

NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021…

NICE Announces Agile WEM Empowering Contact Centres to Work Remotely

NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality With…

NICE Introduces NTR-X, Next Generation Compliance Solution

NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several…

NICE Introduces New Microsoft Teams Integration

NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate…

Predicting the Seven Future Trends for Contact Centres

Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…

Survey Reveals More Interactions Being Handled Through Digital Channels

NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels…

The Role of Cloud Contact Centres in Covid-19 Recovery

The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many…

Swinton Group Boosts Net Promoter Score by 11 Percent

Swinton Group Boosts contact centre Net Promoter Score by 11 Percent with NICE Attended Automation NICE’s…

NICE inContact Named Cloud Contact Centre Leader by Gartner

NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…

Contact Centres Are Increasing Investment in Digital Channels & AI

Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual…

NICE Interactions Live – The Highlights from this years Event

CX Agility Leads Interactions Live Thousands of CX professionals attended Interactions Live, the biggest Customer Experience…

NICE CX Excellence Award Winners at Interactions Live

NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences and…

NICE Interactions Live, Industry’s Biggest CX Event

NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning…

NICE Delivers the First Real-Time Interaction Guidance

NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform for…

Contact Centre Events: Interactions September 15th-16th 2020

Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented…

error: Content Protected