NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality With…
Tag: NICE
NICE Introduces NTR-X, Next Generation Compliance Solution
NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several…
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many…
Swinton Group Boosts Net Promoter Score by 11 Percent
Swinton Group Boosts contact centre Net Promoter Score by 11 Percent with NICE Attended Automation NICE’s…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…
Contact Centres Are Increasing Investment in Digital Channels & AI
Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual…
NICE Interactions Live – The Highlights from this years Event
CX Agility Leads Interactions Live Thousands of CX professionals attended Interactions Live, the biggest Customer Experience…
NICE CX Excellence Award Winners at Interactions Live
NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences and…
NICE Interactions Live, Industry’s Biggest CX Event
NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning…
NICE Delivers the First Real-Time Interaction Guidance
NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform for…
Contact Centre Events: Interactions September 15th-16th 2020
Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented…
NICE Contact Centre Workforce Optimisation Award
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong…
NICE Named Leader in Journey Orchestration by Analyst Firm
NICE Named a Leader in Journey Orchestration by Top Analyst Firm NICE Customer Engagement Analytics receives…
NICE inContact & Zendesk Remote Contact Centre Teams
NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams NICE inContact CXone@home free…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required…