These steps are key to contact centre agility for any season – Magnus Geverts, VP Product…
Category: – Contact Centre News
News from the UK contact centre industry
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…
Improved Call Times for International Control Room Week
International Control Room Week runs from 21st to 27th October and aims to recognise and raise…
UK Shoppers to Prioritise Human-Enabled CX this Golden Quarter
Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds…
Jabra Research – More than three-quarters of UK Office Workers don’t use AI
Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI…
People’s Partnership Enhances Customer Experience with IPI
People’s Partnership enhances customer experience with IPI – Provider of The People’s Pension moves to the…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group,…
Puzzel Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the…
How Technology can Unlock Insight & Maximise Sales this Golden Quarter
How technology can unlock insight and maximise sales this golden quarter – It’s time to talk…
FourNet Summit: Enhanced CX & Stronger Cybersecurity Top Priorities
Enhanced customer experience and stronger cybersecurity – top priorities for most organisations, FourNet Summit hears Annual…
Unlocking the Power of Generative AI
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…
What’s Next for Secure Payments: Trends for Contact Centres
What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an…
Taking the Pressure Off Contact Centre Agents with Smarter Tech
Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres Contact centre agents…
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service…
Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership
Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and…
Sabio Group & Avaya Helps Transcom Eliminate Language Barriers
Sabio Group & Avaya helps Transcom eliminate language barriers in customer service with award-winning AI-powered real-time…