First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…
Category: – Contact Centre News
News from the UK contact centre industry
How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a…
How Agentic AI is Revolutionising the Contact Centre
How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365…
SVL Business Solutions Achieves NICE Platinum Partner Status
SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…
NICE teams up with Certified Languages International to Personalise Customer Service
NICE teams up with Certified Languages International to personalise customer service with CXone Mpower With NICE,…
Business Systems Ltd appoints Andrew Jacobs as Managing Director
Business Systems Ltd has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead…
Sabio Group Expands Women in Tech Community Globally
The digital customer experience (CX) technology specialist extends successful UK initiative across entire Group ahead of…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…
AI Reality Check: Businesses Struggling To Navigate The Hype
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…
Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Content Guru’s Global AI Vision Takes Center Stage with New Website Launch Leading CX Provider Also…
80s Singing Legends Swap Stage to take calls in Contact Centre
A group of 80s singing legends swapped the stage to handle calls for clothing retailer The…
Wordwatch appoints William Davenport as Managing Director
Wordwatch, a leading provider of communications governance and archiving solutions, is today announcing the appointment of…
WorkL Reveals Key Barriers to Workplace Happiness
As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute,…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…
Top Industries Revealed – Who Leads in Customer Service Excellence?
Top Industries Revealed – Who Leads in Customer Service Excellence within the contact centre? • UK…
NHS Shared Business Services celebrates contact centre success
NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can…