IPI teams with Mentoring Lab to help young people Get into Tech

IPI teams up with The Mentoring Lab to help young people break into the tech sector…

IPI adds PCI capability to IPI Contact Centre Cloud

IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…

Refresh Homeworking Strategy for Contact Centre Staff

How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…

Contact Centre Webinar: IPI Cloud AI 4th March

Join IPI for a free online contact centre webinar where they will outline what their product…

IP Integration (IPI) Announces Sat Sanghera as New CEO

IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…

2021: The Year of the Omnichannel Cloud Contact Centre

2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…

4 Ways to Keep Employee Engagement High During Lockdown

4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…

IP Integration launches IPI Cloud AI for Contact Centres

IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…

5 benefits of an Effective Contact Routing Strategy

5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…

Is Your Contact Centre Listening to Vulnerable Customers?

is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…

The future of the Contact Centre Post COVID-19

The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…

Why now is the Time of the Contact Centre Chatbot

Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…

Managing Workforce Engagement During COVID-19

Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…

IPI Team Up with UK Youth to help People Build Futures

IPI teams up with UK Youth to help young people build bright futures – Reading-based company…

IPI implements AI chatbot for Northern Ireland Water

IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…

Implementing Contact Centre Automation in 2020

2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…

Hillarys Transforms Contact Centre Operations with IPI

Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…

IP Integration Bolsters Cloud Portfolio with Genesys

IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice…

Market Report: Contact Centres and the Use of AI

Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…

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