Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Tag: Enghouse Interactive
Enghouse Interactive Contact Centre Award
Enghouse Interactive Scoops Frost & Sullivan Contact Centre Award Analyst impressed that Enghouse’s Contact Centre solutions…
Enghouse Interactive Receives Contact Centre Awards
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…
Enghouse Systems Acquires Reitek S.p.A
Enghouse Systems Acquires Reitek S.p.A Acquisition Expands Contact Centre Presence in Italy Markham, Ontario; Milan, Italy…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Enghouse Interactive Updates Contact Centre Enterprise
Enghouse Interactive have introduced PRC 3 to version 9 of its Contact Centre: Enterprise (CCE), a…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution Enhances Customer Interactions With New Operator Console,…
Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…
Why Good Customer Service is not just for Christmas
Jeremy Payne of Enghouse Interactive looks at “Why Good Customer Service is not just for Christmas”…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
White Paper – “Are you listening to your customers?”
White Paper – “Are you listening to your customers?” – Nigel Olding – Product Director –…
Magentrix expands with Enghouse Interactive Partner Portal
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix…
Why There’s Still a Place for Personal Service in the “Age of Interruption”
Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair,…