Impact of COVID on digital transformation plans greater in local government than the NHS Last year,…
Tag: COVID-19
New NHS 24 Contact Centre Opens in Dundee
A new NHS 24 contact centre has opened in Dundee – allowing the service to help…
COVID-19 Is Not An Obstacle to Customer Satisfaction
COVID-19 mustn’t be an Obstacle to Customer Satisfaction in Contact Centres – Poor customer service has…
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive…
COVID19: Challenges and Way Forward for Customer Service
The impact of the pandemic, everyday challenges and the way forward for customer service in contact…
Ability to Work from Anywhere a Driver for Happiness
Ability to Work from Anywhere a Driver for Happiness in UK Employees » Life and Work…
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient…
Businesses That Stay Close to Customers will Ride out Lockdown
UK businesses that stay close to customers will be able to ride out lockdown 2.0, according…
How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy…
Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999…
Winning, losing and regaining customers in the COVID-19 era
Winning, losing and regaining customers in the COVID-19 era What was the impact on your customer…
Estate Agency Grows Due to Contact Centre Lockdown Strategy
Estate agency grows market share thanks to safe but successful contact centre lockdown strategy Estate agency…
Lockdown Sees Spike in Live Chat at Contact Centre
Lockdown Sees a Spike in Live Chat Messages at Moneypenny Contact Centre Recent Moneypenny data has…
The Challenge of Contact Centre Staff Working From Home
How to meet the challenge of an increase in contact centre staff working from home –…
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…
NICE inContact & Zendesk Remote Contact Centre Teams
NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams NICE inContact CXone@home free…
How Contact Centres Can Prepare For The New Normal
How contact centres can prepare for the ‘new normal’ Covid-19 has hit a number of industries…
Government Guidance for Contact Centres During COVID-19
Government Guidance for Contact Centres during the COVID-19 Pandemic – Download Now The Government has produced…