How the senior leaders of the water sector can learn from contact centre agents – Hannah…
Tag: Contact Centre
UK Consumers Call on AI to Save ‘Broken’ Customer Service
New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
BT fined £17.5m for 999 call-handling failures
Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of…
Smart tools can help utilities companies to meet net zero goals
Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham…
Sensée / TCC Wins Contact Centre Contract With Nespresso
Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…
Netcall Helps University Hospitals Sussex with Waiting List Validation System
Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
FourNet named NICE ‘UK Partner of the Year’
Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by…
HUC’s NHS 111 Peterborough Based Contact Centre Goes Live
HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs…
The Mapping Process: As-Is vs To-Be: Where do you Start?
The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…
NRG & Greenbean Announce Strategic Leadership Promotions to Fuel Growth Plans
NRG and Greenbean Announce Strategic Leadership Promotions to Fuel Ambitious Growth Plans NRG and Greenbean, leaders…
Social Housing: Are you Really Listening To Your Tenants?
Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…
Taking the Travel Experience to New Heights: A Guide for CX Leaders
Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…
Jabra Research: How Audio Volume Affects Performance & Office Vibe
Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…
Adamo Dials Up Customer Satisfaction with Sabio Partnership
Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…
Signed, Sealed, Delivered – the Demise of Customer Experience
Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre. Jonathan Sharp, CEO,…
Avaya Announces CEO Leadership Transition
Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…
Practice Plus Group NHS 111 Contact Centre Moves to North East
Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…