Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…
Tag: Contact Centre
Arco Select RingCentral for New Contact Centre
Arco Selects RingCentral for New National Contact Centre Advanced contact centre solution provides foundational element of…
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced…
RSVP (Media Response) in LSE Companies to Inspire Britain report
RSVP (Media Response) Ltd identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report…
Isher Capital Contact Centre Portfolio’s Acquisition Plans
Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30…
UK National Contact Centre Awards Winners Announced
– Winners announced at a gala dinner at The Brewery in London last night (15 May)…
LivePerson & HSBC Bring Conversations to Banking
Global collaboration brings new level of convenience to customers LivePerson, Inc. have announced an agreement with…
Yonder Digital Provide Contact Centre Services to Charity
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign…
Judges Prepare For Questions about ECCCSAs
Judges prepare for questions about ECCCSAs • Chair of the Judges, Ann-Marie Stagg hosts webinar at…
Reactive vs Proactive Customer Service. Which is Best?
CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when…
Redwood Technologies Celebrates 25th Anniversary
On Thursday 10th of May, the Worshipful the Mayor of the Borough of Bracknell Forest joined…
Plummeting Retail Figures Reflect Need for Better Omnichannel
Plummeting retail figures reflect critical need for better omnichannel customer experience, says Aspect Software Fall comes…
Outsource Market Dominated by Financial & Retail
Outsourcing agreements worth £718 million were signed between January and March, according to the Arvato UK…
ECCCSA Awards 2018 Now Open for Nominations
European Contact Centre and Customer Service Awards open for nominations • Nominations open on 4 May…
Incentives Shape the Future of Bank Contact Centre Culture
How incentives shape the future of bank contact centres’ culture, says Auriemma Consulting Group Financial service…
Why You Need To Make the Right Call over Quality Assurance
Why you need to make the right call over quality assurance Contact centres have a bad…
Webinar: Shaping up for AI in the Contact Centre
Shaping up for AI: How to introduce Chatbots, Virtual Assistants and Intelligent Technologies to the Contact…
Liquid Voice Expands Portfolio with Voice Analytics
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…