A brand like Which? comes with incredible integrity and high customer expectations. The Challenge Being part…
Tag: Contact Centre
Three Ways to Leverage Workforce Management & Drive ROI
When properly utilized, few contact centre software platforms can outperform Workforce Management in terms of ROI…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business…
Top 5 Tips To Improving Your Customer’s Experience
Top 5 tips for improving your customer’s experience within your contact centre For any business, the…
Digitally Enhance Customer Service. Don’t Fully Automate It
As the saying goes, “A problem shared is a problem halved.” Why then are many organisations…
2018/19 UK Contact Centre Decision-Makers’ Guide
The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition) With insights built on hard data, the…
The future of the Contact Centre – Genuine Omni-Channel
The future of the contact centre – genuine omni-channel engagement Joe Rabah, Managing Director for EMEA,…
Electricity North West Supercharges Customer Contact
Electricity North West Supercharges Customer Contact with storm® Electricity North West has signed a new contract…
Echo Managed Services Takes Home SWCCF Award
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the…
Avoid Multi-Channel Mayhem for Effective Customer Service
With a multitude of customer engagement channels today, it is difficult for companies to know where…
10 Reasons to Consider Hosted Workforce Management
10 Reasons to Consider Hosted Workforce Management – Hosted WFM white paper from Business SystemsThis latest…
Homeserve Recruiting at Nottingham Contact Centre
HomeServe has launched a recruitment drive to recruit 70 contact centre customer service agents at its…
Vizolution brings ‘Silicon Valley to the Welsh Valleys’
The fastest growing Welsh tech company opens new headquarters in Swansea Vizolution, a market leading provider…
Arvato CRM Named Contact Centre Outsource Leader
Arvato CRM Solutions named as a Contact Centre Outsourcing Leader fr second Consecutive year – Arvato…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence appoints Echo to handle mystery shopper brief Consumer Intelligence has enlisted the expertise of…
ContactBabel 2018 UK CX Decision-Makers’ Guide
“The 2018 UK CX Decision-Makers’ Guide”, based on surveys with 246 UK organisations and 1,000+ interviews…
Balancing Agents & Bots in your Retail Service Experience
One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to…
Contact Centre Outsourcer KURA Continues Expansion
Fast-growing Kura (CS) Limited announces joint venture in Durban, South Africa Glasgow based, contact centre specialist…
Optimising Workforce is being open to the Power of Cloud
Optimising the workforce is about being open to the power of cloud technology, says Stephen Ball,…