ECCCSA 2018 finalists announced as tickets for the spectacular Awards Evening go on sale • Organisations…
Tag: Contact Centre
Contact Centre Outsourcer Ventrica Expands Second Site
Outsourced contact centre Ventrica expands its second site to meet growing demand for its services with…
Webhelp Make Waves in Dunoon Beach Clear Up
Webhelp UK, one of the country’s leading business process outsourcers (BPO), has teamed up with The…
HGS wins contract with Money Advice Service
Hinduja Global Solutions Ltd. (HGS), has announced that its subsidiary Hinduja Global Solutions UK Ltd has…
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK…
Turn your Contact Centre into a Customer Engagement Centre
Your customers’ experience has never been more important and levering intelligent contact centre technology can ensure…
Gig Economy on the Rise: What’s the effect on Agents?
Gig economy on the rise: customer service agents show strong interest working as on-demand agents •…
Traditional Wireless Technology is a Waste of Space
When people say that the world is shrinking, they usually don’t mean it literally. Yet that’s…
What customers want (What they really really want….)
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to…
New Rules of Engagement for Contact Centres
The way that customers engage with businesses has irreversibly changed. Contact centres need to adapt: consumers…
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions…
Government Outsourcing Bounces Back Despite UK Market Softening
The total value of public sector deals rose 39 per cent year-on-year in the first half…
How Informed Contact Centres Keep Customers Happy
When it comes to growing the bottom line and long-term growth, one of the most important…
The Foundational Pillars of Omni-Channel Success
Many organisations want to provide an omni-channel experience, but few are actually doing it well consistently.…
Minimise Customer Effort & Maximise Customer Satisfaction
Making life easier for customers is the first step towards brand loyalty and business success. Magnus…
We’re in danger of losing our softer side of customer service
What is your favourite way to communicate? Email, WhatsApp, Snapchat, Twitter? Whichever it is, it’s increasingly…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to…
Guidance for Contact Centres Still Struggling with GDPR
Semafone has created a guide specifically for contact centres to help them comply with the EU…
Contact Centre Confusion Over Ofcom Outbound Regulations
There are estimated to be 6,200* contact centres in the UK, with perhaps a quarter of…