Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…
Tag: Contact Centre Tips
The Transition from Multichannel to Omnichannel
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need…
Hot Under The Collar In Your Contact Centre?
Are you getting hot under the collar in your contact centre? Disagreements over office temperature is…
5 key questions to accelerate sales success
5 key questions to accelerate sales success – Steve Shellabear, director of dancing lion training &…
Euro 2016 Advice and Guidance for the Contact Centre
Euro 2016 – In advance of England’s ‘Must win’ football match against Iceland tonight (Monday 27th…
The Disposable Agent – How much it is costing?
The Disposable Contact Centre Agent – Rebecca Anderson of Aspect Software looks at the high cost…
Improve Workplace Wellbeing in the Contact Centres
mpl systems look at how to improve workplace wellbeing in contact centres Contact centres are considered…
7 Steps to Deal with Angry Customers in the contact centre
Dealing with angry customers in the contact centre can be challenging. But if you handle the…
Customer Loyalty through Excellent Customer Experience
How to secure customer loyalty and profits through providing an excellent customer experience. Steve Shellabear, Managing…
Workers spend 2 years preparing for and attending meetings
UK office workers, and contact centre management, spend two years of their lives preparing for, and…
3 Best Practices for Boosting Outbound Results with the Cloud
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…
Managing multi-channel Communication in Contact Centres
Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business…
New Possibilities for Workforce Management Algorithms
New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel…
PCI DSS Certification – the lowdown according to Ultracomms
PCI DSS Certification – why it matters and what you need to know by Darren Sullivan,…
Four things not to do with your agent desktops
Four things not to do with your agent desktops – Sabio’s Stuart Dorman takes a look…
Onboarding the Contact Centre Agent is Vital!
Onboarding contact centre agents is vital! It’s the first step to a long and fruitful relationship…
Employee Engagement Six Ideas that may surprise you
Employee Engagement six ideas that may surprise you – Stephen Pace of SJS Solutions looks at…
Jabra – Six Ways to Bring the “Golden Rule” to Groups
Jabra – Six Ways to Bring the “Golden Rule” to Groups – In his series of…