Manage Average Handling Times in Contact Centres

Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…

Take Control of your Contact Centre Telephone Usage

Taking Control of your Telephone Usage – a Business Guide to Call Accounting – Trevor Davis,…

Training Contact Centre Staff to be Effective at Live Chat

Training Contact Centre Staff to be Effective at Live Chat  – Carolyn Blunt, which looks at…

How To be Successful at Cold Calling in the Contact Centre

Follow these 8 top tips to achieve cold calling success Whatever industry you work in, being…

Motivate Agents and Improve Contact Centre Morale

The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of…

How Can My Contact centre become PCI DSS Compliant?

How can my contact centre become PCI DSS compliant? A check list of considerations from Simon…

6 Things A Contact Centre Agent Should Never Say

Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…

The Transition from Multichannel to Omnichannel

9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need…

Hot Under The Collar In Your Contact Centre?

Are you getting hot under the collar in your contact centre?  Disagreements over office temperature is…

5 key questions to accelerate sales success

5 key questions to accelerate sales success – Steve Shellabear, director of dancing lion training &…

Euro 2016 Advice and Guidance for the Contact Centre

Euro 2016 – In advance of England’s ‘Must win’ football match against Iceland tonight (Monday 27th…

The Disposable Agent – How much it is costing?

The Disposable Contact Centre Agent – Rebecca Anderson of Aspect Software looks at the high cost…

Improve Workplace Wellbeing in the Contact Centres

mpl systems look at how to improve workplace wellbeing in contact centres Contact centres are considered…

7 Steps to Deal with Angry Customers in the contact centre

Dealing with angry customers in the contact centre can be challenging. But if you handle the…

Customer Loyalty through Excellent Customer Experience

How to secure customer loyalty and profits through providing an excellent customer experience. Steve Shellabear, Managing…

Workers spend 2 years preparing for and attending meetings

UK office workers, and contact centre management, spend two years of their lives preparing for, and…

3 Best Practices for Boosting Outbound Results with the Cloud

Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…

Managing multi-channel Communication in Contact Centres

Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business…

New Possibilities for Workforce Management Algorithms

New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the…

error: Content Protected