The WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service,…
Tag: Call Centre
Moneypenny & VoiceNation Appoint US Head of Marketing
Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head…
Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer
Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…
Ventrica “Major Contender” in Everest Customer Experience Management Services
Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM)…
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble – The latest acquisition extends Netcall’s portfolio of…
Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its…
The Legacy Risk in Communications Compliance Archiving for Regulated Organisation
New research from Wordwatch reveals legacy risk in communications compliance archiving for regulated organisations An independent…
Am I Driving the Benefits of My Workforce Management Solution?
How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7…
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024 Avaya to highlight a range…
Severn Trent Announces New Customer Contact Centre in Leicester
Severn Trent Announces New Customer Contact Centre in Leicester creating 40 New Jobs Severn Trent has…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully…
How Customer Emotion is Impacting Business
The Customer Experience Foundation (CXFO) recent round table event attended by CX providers and contact centres,…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…
How AI Chatbot can Elevate your Customer Service!
Join Puzzel’s webinar and discover how our new AI chatbot can elevate your customer service! Gartner…
Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer
Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer…
Ofgem sets out Vision for Customer Service culture in Energy Sector
Ofgem sets out vision for customer service culture change to make energy sector best in Britain…
Contact Centre Report: The CallMiner CX Landscape Report 2024
Over the last two years, organisations have been quick to implement AI (sometimes at the expense…
Webinar: Accelerating Customer Experience, Loyalty & Growth Under Consumer Duty
Creator of Net Promoter Score® (NPS) to share strategies for customer-centric success under Consumer Duty in…
Good Practice Guide: Driving Effective Sales & Retention Programmes
Good Practice Guide: Driving Effective Sales and Retention Programmes – CCMA Download Growing revenue and retaining…