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Tag: Call Centre
CCMA Rebrands after 30 Years – Contact Centre Management Association
The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands…
Introducing Omningage Telco Solution for Amazon Connect Users
In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Modernising Records Management in Regulated Organisations
wordwatch; The Cost of Doing Nothing: Modernising Records Management in Regulated Organisations Webinar – Wednesday 20th…
Contact Centre Download: Get the top 10 CX Trends for 2025
In the current business landscape, prioritising CX is essential for success. Those who take strategic steps…
Successfully Adapt AI in the Airline Industry
In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…
To Add or Not to Add: Digital Channels in Contact Centres
Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…
Why is the Customer Service Industry Ignoring Older People?
According to data from The Institute of Customer Service, 1.3 million over 65s in the UK…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for…
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
New research from ArvatoConnect shows balance of technology and human touch are key for helping vulnerable…
Keeping Remote Contact Centre Agents Engaged in an era of ‘Employee Drift’
Keeping remote contact centre agents engaged in an era of ‘employee drift’ Remote working models are…
AI & Sustainability at Forefront at Cnect Wales Awards 2024
AI and Sustainability at the forefront as winners celebrate at the Cnect Wales Awards 2024 The…
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership A…
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform Noetica have…
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…
Financial Conduct Authority Consumer Duty – One Year On
Introduced in July 2023, the Financial Conduct Authority’s (FCA) Consumer Duty, also known as the Duty,…
Innovate Automate Outperform: The AI Advantage
Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential…