Aspect Software announces Aspect CXP 15 – Dynamic new visual development environment for self-service applications – …
Tag: Call Centre
Virtual Agents – Friend or Foe? asks Intelecom
Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…
Why Agent happiness is good for the contact centre industry
Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that…
Employee Engagement Six Ideas that may surprise you
Employee Engagement six ideas that may surprise you – Stephen Pace of SJS Solutions looks at…
Sabio secures Gamma Platinum Partner Accreditation
Customer contact technology specialist Sabio secures Gamma Platinum Partner Accreditation – Platinum status confirms Sabio’s ability…
National Contact Centre Awards 2016 – Nominations closing soon
National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the…
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to…
Ten good reasons not to dismiss call scripting says Noetica
There has been a trend recently for companies to advertise the friendliness of their call centres…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
contact-centres.com – Keep Calm and Subscribe!
contact-centres.com Subscriptions: Regular visitors to contact-centres.com will have noted that we have recently updated, and hopefully…
Altitude Guide to Effective Outbound Campaign Strategies
Altitude Releases Guide to Design Effective Outbound Campaign Strategies – How to turn outbound calls into…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications…
Choice Future Planning to Create 100 Contact Centre jobs
Choice Future Planning has announced plans to create more than 100 jobs by April next year…
Sykes in Spoontaneous Celebration at Fulfilment Centre
Sykes Galashiels in Spoontaneous Celebration at Fulfilment Centre as they have 3,000,000 reasons to celebrate this…
Key Facts for Retail Customer Service – Spark Response
Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…