Virgin Trains have announced the creation of up to 100 new jobs at their Newcastle based…
Tag: Call Centre
Open Doors controls relationship management costs
Open Doors controls relationship management costs with the cloud – Christian philanthropy organisation goes live with…
Webhelp UK Gives Colleague £9,000 New Car Voucher
Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car.…
Redwood Technologies Group Achieves PCI DSS Certification
The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification Redwood Technologies and Content Guru are…
ACD Systems, The Naked Truth according to Noetica
In the beginning there was the telephone. In the good old days, people had a rather…
Aspect Software announces Aspect CXP 15
Aspect Software announces Aspect CXP 15 – Dynamic new visual development environment for self-service applications – …
Virtual Agents – Friend or Foe? asks Intelecom
Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…
Why Agent happiness is good for the contact centre industry
Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that…
Employee Engagement Six Ideas that may surprise you
Employee Engagement six ideas that may surprise you – Stephen Pace of SJS Solutions looks at…
Sabio secures Gamma Platinum Partner Accreditation
Customer contact technology specialist Sabio secures Gamma Platinum Partner Accreditation – Platinum status confirms Sabio’s ability…
National Contact Centre Awards 2016 – Nominations closing soon
National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the…
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to…
Ten good reasons not to dismiss call scripting says Noetica
There has been a trend recently for companies to advertise the friendliness of their call centres…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
contact-centres.com – Keep Calm and Subscribe!
contact-centres.com Subscriptions: Regular visitors to contact-centres.com will have noted that we have recently updated, and hopefully…