Cold callers will no longer be able to hide or disguise their phone numbers as Government…
Tag: Call Centre
Customer Service of the Year Awards Now Open for Entry
Customer Service of the Year Awards Now Open for Entry – Entry deadline is 31 May…
Aspect Software introduce Mila the Intelligent Assistant
Aspect Software announces workforce chatbot, Aspect® Mila™: Intelligent assistant brings newfound efficiency to contact centre agents…
Consumers Bewildered by ‘Multi-Flannel’ Study finds
Consumers Bewildered by ‘Multi-Flannel’ Companies Eckoh Study finds – Majority of increasingly tech-savvy consumers believe that…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…
Aspect Software announces launch of Aspect Via™
Aspect Software announces Aspect Via™: the most complete customer engagement centre in the cloud – Addresses…
Call Centre Fraud Report Reveals 45% Increase in Phone Fraud
Pindrop’s 2016 Call Centre Fraud Report Reveals 45% Increase in Phone Fraud Attacks – Loss per…
Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process,…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the…
AXA Announce Recruitment Drive at Derry Contact Centre
AXA have announced the creation of 80 new customer service agent positions at their Derry contact…
The Changing Face of Customer Contact Event
The Changing Face of Customer Contact Following on from the success of 4net Technolgies Changing Face…
Webhelp Showcase Digital transformation
Webhelp, one of the country’s leading business process outsourcers (BPO), has announced today it will host…
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software – ‘Edward’ is the hotel chain’s…
Kura appoint Oonagh McBride as Head of Inisoft
Kura announces Oonagh McBride will join their Leadership team as the Head of Inisoft Kura, a…
E.ON launches Live Chat as customers choose digital channels
E.ON launches Live Chat as more customers choose digital channels to manage their energy needs E.ON…
Contact Centre Technology – more than the front line
Contact centre technology – more than the front line – Clare Angood of Aspect Software explains…
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…
Thames Water Selects Wipro for Outsource Partner
Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
CRL Opens New Sales Contact Centre to Bolster Growth Plans
CRL launches new sales contact centre bolstering ambitious growth plans Structural defects insurance specialist CRL has…