Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Tag: Call Centre
Webhelp Secure Two Retail Outsource Contracts
Webhelp has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies…
Cloud contact centres without the compromises
Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…
Call VIP Registration Open to Contact Centre Management
Call VIP will take place on Wednesday 29th June at Axa Insurance, Zetland Buildings, Exchange Square,…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
Parseq create 35 jobs at Glasgow contact centre
Parseq, the customer contact and marketing specialist outsoucer, has announced that the company is to create…
iAdvize Named 2016 Cool Vendor in CRM by Gartner
iAdvize Named a 2016 Cool Vendor in CRM Customer Service and Support by Gartner The May…
Confero Call Centre Assist UNICEF’s Soccer Aid 2016
Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 contact centre…
Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize…
Deloitte – Ireland continues as Global hub for contact centres
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…
Can dream management reduce high attrition rates?
Can dream management reduce high attrition in contact centres? Mike Greatwood of The Dream Manager Programme…
Interactive Intelligence PureCloud & CaaS Achieve Compliance
Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements…
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…
Do You Know Where Your Legacy Call Recording Data Is?
Do You Know Where Your Archive Call Recording Data Is? Organisations that fail to take data…
Aspect Software Announces Court Approval of Deleverage of Balance Sheet
Aspect Software announces court approval of plan to deleverage its balance sheet, reducing long-term debt by…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
HMRC Contact Centre – How does your compare?
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…