Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Tag: Call Centre
Supplier Directory – Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
The Workforce Intelligence Revolution
The Workforce Intelligence Revolution: From Managing People to Maximising Potential The contact centre industry has seen…
Met Police Contact Centre Staff Call New Year Eve Strike
This New Year’s Eve strike by London Metropolitan Police contact centre workers and staff is a…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how…
FourNet Reveals Huge Strides in Sustainability & Social Impact Performance
FourNet reveals huge strides in sustainability and social impact performance over the last year Fast-growing tech…
Route 101 Modernises Customer Support Across Theo Paphitis Retail Group Brands
Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution…
Automation in the Contact Centre: Analysis on rising frontline complexity
Automation has taken the easy tasks. The complex ones are landing on people and the capability…
Nearly two thirds of workers admit they don’t like Secret Santa
Workplaces urged to ditch the Christmas gifts, as nearly two thirds of workers admit they don’t…
2026: A Transformational Year for the Contact Centre
2026: A Transformational Year for the Contact Centre Jurgen Hekkink, Head of Product Marketing, AnywhereNow discusses.…
Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the…
Sabio Group Strengthens Operating Board with Key Appointments
Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and…
Sabio Expands Disrupt Programme for 2026
Disrupt ‘26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype Sabio Group…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…
Nectar Wins Gov Contract for 40,000 Contact Centre Agent Migration
Nectar Services Corp Wins Government Contract for 40,000 contact centre agent Migration Assurance & Test Automation…
UK National Contact Centre Awards 2026 Now Open for Nominations
UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s…