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Tag: Articles
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…
Brits Abandon Shopping Without Right Communication
Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…
10 Ways to Efficiently Manage Inbound Calls
Ten of the best ways to efficiently manage inbound calls in your contact centre – Danny…
We’re more likely to Divorce than switch our Bank
We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa…
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…
Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…
Black Friday could make or break the contact centre
Black Friday could make or break the contact centre – Aspect Software offers practical tips for…
Business Continuity in the Contact Centre during Winter 2016
Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…
Working with Third-Party Partners to achieve PCI-DSS
Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Can the Haka create a winning contact centre team?
Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…
Contact Centre Trends for 2016 according to VHT
The Contact centre is evolving at a rapid pace thanks in large part to technological innovations,…
Every contact centre should have PCI DSS Programme
Five reasons why every contact centre should have a PCI DSS Compliance Programme in place, by…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…
Nuisance calls seriously impact contact centre industry
Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…
Christmas is coming – is your contact centre ready?
Christmas is coming – is your contact centre ready? Derek Lewis of Eptica discusses how your…