Customer Care Is Stuck In The Dark Ages according to Research

Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…

What is the Voice of the Customer?

What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…

Brits Abandon Shopping Without Right Communication

Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…

10 Ways to Efficiently Manage Inbound Calls

Ten of the best ways to efficiently manage inbound calls in your contact centre – Danny…

We’re more likely to Divorce than switch our Bank

We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa…

Jabra Blog: Get it Done, Faster, with a “How-to-Do” List

Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…

Customer Mapping and Understanding Your Customer Contacts

Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…

Black Friday could make or break the contact centre

Black Friday could make or break the contact centre – Aspect Software offers practical tips for…

Business Continuity in the Contact Centre during Winter 2016

Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…

Working with Third-Party Partners to achieve PCI-DSS

Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…

Keep your customer feedback strategy on track

Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…

DTMF and the Cloud in Contact Centres

The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…

Can the Haka create a winning contact centre team?

Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…

Contact Centre Trends for 2016 according to VHT

The Contact centre is evolving at a rapid pace thanks in large part to technological innovations,…

Every contact centre should have PCI DSS Programme

Five reasons why every contact centre should have a PCI DSS Compliance Programme in place, by…

Work needed on Self-Service to improve Customer Experience

Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…

Jabra: Five Ways to Light the Fire within Our Workers

Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…

Nuisance calls seriously impact contact centre industry

Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…

Christmas is coming – is your contact centre ready?

Christmas is coming – is your contact centre ready? Derek Lewis of Eptica discusses how your…

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