Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation Sabio…
Category: – Contact Centre News
News from the UK contact centre industry
Noetica Brings Visual Data Segmentation to Contact Centres
Noetica Brings Visual Data Segmentation to Contact Centres and Earns National Technology Award Recognition Noetica have announced…
MaxContact Highlights ‘Perception Gap’ Between Stable KPIs & Rising Customer Frustration
UK contact centres may be delivering almost identical inbound performance year-on-year, but customer patience is deteriorating…
From Value to Volume – Rethinking Complaint Strategy
In our last Complaint Handling webinar, we talked about managing volume. This time, we’re asking the…
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with…
National Contact Centre Day: ‘Contact Centre as a Career’
National Contact Centre Day: ‘Contact Centre as a Career’ – Tim van Oerle, Chief Operating Officer…
National Contact Centre Day: How AI is Changing the Contact Centre Profession
4th March marks the first ever National Contact Centre Day, championed by the Contact Centre Management…
Make Working at a Contact Centre into a Fulfilling, Lifelong Career
How to make working at a contact centre into a fulfilling, lifelong career – Kirk Bradley,…
Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth
Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of…
Molson Coors Close Sharp’s Brewery & Contact Centre
Molson Coors to close Sharp’s Brewery and Cardiff contact centre About 200 jobs are at risk…
“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
Why Asynchronous Communication Channels Are Redefining Customer Engagement
Why Asynchronous Communication Channels Are Redefining Customer Engagement Customer expectations around communication with businesses have fundamentally…
Moneypenny Contact Centre Marks 180 Million Conversations
Moneypenny Contact Centre Marks 180 Million Conversations and Counting Moneypenny has reached a major milestone, having…
Toolden Deploys AI-Powered Customer Service with Route 101
Toolden Deploys AI-Powered Customer Service with Route 101 – UK based online retailer Toolden improves customer service efficiency by 70%…
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin…
Contact Centres must use Data & Speech Analytics to Thwart Fraudsters
Contact centre operators must use data and speech analytics to thwart fraudsters as agents become the…
The Rising Role of Self-Service Portals in Contact Centres
Self-service portals are reshaping contact centre operations as digital systems evolve. As customer expectations rise and…
NiCE Unveils The Agentic AI CX Frontline Report
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First Customer Experience…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…