Increased Productivity – the real reason for introducing gamification to your organisation Gamification sounds like the…
Category: – Industry News
Industry news from the UK contact centre industry
Hastings Direct chooses Eptica’s Multi Channel Platform
Insurance retailer Hastings Direct wants to enhance customer service and provide improved channel choice for its…
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan
Aspect Software have been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from…
Teleperformance UK Awarded Five Year Passport Office Contract
Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…
Elizabeth Gooch of eg Solutions recognised for Outstanding Contribution to Technology
Elizabeth Gooch, Founder and President of eg solutions, has been awarded the prestigious ‘Outstanding Contribution to…
Aspect Software and Freedom Communications announce channel agreement
Aspect Software and UK based Unified Communications Systems Integrator Freedom Communications, have signed a reseller agreement.…
Eckoh hailed as Company of the Year at Hertfordshire Business Awards
Eckoh scooped three awards at the Hertfordshire Business Awards ceremony, held at Knebworth House 28th November…
mplsystems 7 Technology Indicators for successful customer engagement
mplsystems predicts that that 2014 will be the year when customer service organisations start to break…
npower targets customer service improvements with proposed restructure
npower targets customer service improvements with proposed restructure Stoke on Trent Contact centre will close in…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…
BT announce Recruitment Drive at Belfast Contact Centre
BT have announced the creation of 160 jobs at a their Belfast based contact centre with…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Webhelp UK launches recruitment drive
Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…
Aspect Software introduces Zipwire
• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…