Barclays Glasgow – It has been reported that Barclays are to close its Nelson Mandela Place, Glasgow contact centre handling PPI cases due to a combination of the lease due to expire and a decrease in call volumes from customers.
A total number of 244 positions are affected, 137 full time and 107 temporary staff .
A spokesman for Barclays said: “In the last three years, Barclays has invested significantly in resolving PPI cases, including a designated centre in Glasgow.
“Over recent months, the volume of PPI cases has fallen and this reduction means the centre’s role has been fulfilled, with further PPI cases to be managed through existing support centres.
“The lease on this Glasgow site also expires in 2014 and would require a multi-year commitment. Having evaluated all the possible options, we made the decision not to negotiate a new lease.”
“We are committed to working with all impacted colleagues to ensure they have access to the support and services they require, including possible redeployment options.”
For additional information visit the Barclays Website