AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…
Category: – Industry News
Industry news from the UK contact centre industry
It’s Customer Service Week (if you don’t know already)
I suppose that whatever starts across the Pond tends to end up in the UK sooner…
Voice continues to expand with four new appointments
Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…
Aspect help Northamptonshire Police with their enquiries
Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…
Time to shine at the Welsh Contact Centre Awards
Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to…
Echo Managed Services delivers for ‘The Tower of London Remembers’ event
15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…
So what did we learn for this year’s Customer Contact Expo?
A year in the planning, two days in the making, and behold Customer Contact Expo is…
Web chat volumes increase 60% in 2014
Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…
Aspect Software Zipwire the stand out performer at Customer Contact Expo
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…
Sitel New Coventry Contact Centre Plans Unvieled
Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…
National Customer Service Week – Understanding your Customer
As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
Mitel Introduces New Brand
Mitel have launched a new corporate brand which is the latest in a series of strategic…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce…
Contact Centre fined over PPI ‘nuisance calls’
EMC Advisory Services Ltd, based in Paignton with contact centres sites in Exeter and Torquay have…
CWU Union Target contact centres
CWU branches will be out and about in contact centres across the country this month as…
UK Customer Experience Awards 2014
Winners of the UK Customer Experience Awards 2014 have been announced during a celebratory lunch at…
The Co-operative Bank create 55 jobs at Leek Contact Centre
The Co-operative Bank have announced the creation of 55 news jobs at their Leek based contact…