Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look…
Category: – Contact Centre News
News from the UK contact centre industry
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
4 Weeks Left to Enter UK National Contact Centre Awards 2017
4 Weeks Left to Enter UK National Contact Centre Awards 2017 The CCMA UK (Call Centre…
Firstsource Secure Outsource Contract with Sky
Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to…
Award Winning Co-op Contact Centre Team Keep on Buzzing!
For the Co-op Membership contact centre team, one award simply isn’t enough! This recognised and high…
Aspect Software Announces Availability of Aspect Mila
Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, announced today…
Webio Webinar: Messaging & Artificial Intelligence
Webio Webinar: Messaging and AI are changing the very nature of how companies engage with customers.…
mplsystems & Injixo Transform Productivity in Contact Centres
mplsystems & Injixo Integration To Transform Productivity in Contact Centres Combining mplsystems pioneering contact centre and…
FM Outsource Launch Cost Reduction Calculator for Contact Centes
FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…
Noble Systems Announces 2017 Select Noble Users Group Dates
Noble Systems Announces 2017 Select Noble Users Group Conference Series Global contact centre technology leader hosts…
Content Guru Partners to Deliver Verint Solutions in the Cloud
Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
What Forward Thinking Customer Service Leaders Should Consider Now
What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…
Businesses Must take Contact Centre Customer Data Seriously
Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
CardEasy Wins Prestigious PCI Award for Excellence
CardEasy wins prestigious ‘PCI Award for Excellence’ Syntec were proud winners of this PCI Award for…
Eckoh Wins New Contract With UK Mobile Operator
Eckoh have announced that it has secured a significant new four-year contract with its UK channel…
Inspired Outsourcing raises over £15K for charity
Inspired Outsourcing raises over £15K for charity A Newcastle based contact centre, has raised over £15,000…
Learning and Development in the Contact Centre
Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…