7 Technologies Changing Customer Engagement

Genesys to Hold Global Webinar with Amazon Web Services on 7 Technologies Changing Customer Engagement

genesys.webinar.image.june.2017.1Leading industry analyst Ian Jacobs joins June 14-15 event exploring the impact on customer experience of AI, IoT, VR/AR, quantum computing and more

Genesys, the global leader in omnichannel customer experience and contact centre solutions, is hosting a 60-minute free webinar on 15th June with Amazon Web Services (AWS) that explores seven emerging technologies changing the way organisations interact with their customers and constituents.

Joining the panel discussion as a featured analyst is Ian Jacobs of Forrester Research.

Explore Seven Technologies Changing How Companies Engage With Customers

Today, consumers expect companies to keep up with technologies that are completely reimagining our world – artificial intelligence, quantum computing, virtual and augmented reality, sentiment tracking, voice recognition, Internet of Things and Cloud 2.0.

While chatbots and appliances are vying to communicate autonomously on the behalf of organisations, executives struggle to begin addressing these innovations and their impact on customer engagement. This webinar will explore the customer experience advancements enabled by the technologies that are already here, those on the horizon, and those with the greatest potential.genesys.webinar.image.june.2017

Ian Jacobs, principal analyst for application development & delivery, Forrester Research

Mike Deck, partner solutions architect, Amazon Web Services

Duke Snyder, vice president of development, PureCloud by Genesys™ platform, Genesys

Dan Rood, vice president of product marketing, Genesys

Attend this webinar to:

– Gain a competitive advantage by understanding how to embrace new technologies in customer experience.

– Learn how technologies of the future are already impacting the way progressive companies engage with customers.

– Understand which technology trends to implement that offer the most significant return on investment.

genesys.webinar.image.june.2017.1Thursday, June 15 — 60 minutes

Europe, Middle East & Africa: 2:00 p.m. BST / 3:00 p.m. CEST

How:     To attend this live webinar and/or to receive a post-event recording Click Here

For additional information on Genesys visit their Website or view their Company Profile

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