3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new…
Category: – Reports/Surveys
Future of Workforce Engagement in Contact Centres
The future of workforce engagement in the contact centre – Download the Talkdesk Report NOW! This…
Jabra Hybrid Ways of Working Research: 2021 Global Report
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce…
Customer Experience Continues to be Less About the Sizzle
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s…
UK Businesses Slow to Move Back to the Office says New Poll
Sensee UK businesses have been slow to move back to the office says new poll A…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover…
Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Contact Centre Agents Want Employers to Offer Hybrid Working
Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…
Nuisance Calls and Texts Tumbled 20% in 2020
Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…